Registration/ Profile Management
Technical requirements to view NeoShop

• For Ideal performance, we recommend the at least the following:
• Internet Explorer 5.0+/ Netscape 5.0+
• 56 K Dial- up Connection
• DSL or LAN connection will result in faster loading and transactions

• Please send an email to: OrderEntryInquiries@Neopostinc.com

• The model number can be found on the front of the machine. The serial number is located on the back cover. The easiest way to determine the postage meter serial number is to run a zero value tape. The serial number is printed below the meter imprint.

• For rental, service or supplies invoices the I.D. number is located on the invoice directly above your company name and address. On a Leasing Invoice or Postage On Call Statement the Customer I.D. Number is located on the top left corner of the invoice.

• As a Neopost customer, we strive to provide you with the best service possible. Your meter serial number is a unique identifier that helps Neopost to ensure that you are getting the correct supplies for your product and that your order will be processed as fast and efficiently as possible.

• That's okay! We offer an assortment of Labels and Ink Cartridges from Hewlett- Packard and Epson. If you are interested in purchasing any Neopost equipment, please contact us at neomkt@neopostinc.com

• Many company have one headquarter location and many satellite offices around the country. Sometimes these addresses are the same. Organization address is your Headquarters address. This is especially important if your corporate headquarters pays all invoices. Your contact address is the location where you, the buyer, are located. This is important if you are having your order shipped directly to your office. Your contact address should be used for your profile information.

• Yes- by becoming a registered user, your profile information can be saved for future purchases. You will also save your shopping cart to continue shopping later, re-purchase a prior list and bill to your Neopost account, if applicable.

• Yes- you will need to select 'Profile' from the top menu options to change your personal information, payment methods, change your password, etc.

• Yes- you will need to complete the billing and shipping addresses and choose a payment method. If you do not complete the info at registration, you will be asked to do so at the time of your first purchase.

• If this happens, please do not register again. Simply request your Login information from the link on the login page, labeled 'Forgot Password?'

• You may have unlimited number in your profile. Billing addresses MUST match the form of payment to be valid. However, applicable discounts for your account are attached to your master billing address on file.

Products
I ordered a USPS Postage Meter. Why do I need to accept the Terms & Conditions?

• The terms and conditions are necessary since USPS Postage Meters can.t be purchased and must follow specific terms and conditions, applicable to our rental contracts. By checking the Terms & conditions- this stands as your electronic signature that you understand your purchase and contract requirements.

• Most equipment models only use a single type of product, whether it's a moistener or ink cartridge. Shop by model on the home page to see which supplies are appropriate for your Neopost equipment.

• Most of our models will display the model name on the top of the machine, even with data system printers.

• To make selecting supplies as easy as possible, we have included the equipment model name for each of our supplies. We have also listed the characteristics of the supplies, making it different than another (i.e., label size).

• If you order and receive incorrect supplies for your machines, we will gladly exchange the product for the corrected supplies, however additional shipping cost may apply.

• Once you accept the terms & conditions, your meter license information will be automatically transmitted to the United States Postal Service, which is required information by the USPS for all meters. The shipping address of the order will be used for the meters physical address. For more information, go to http://usps.com/foia/majorsys/retail1.htm

• The Meter Matrix outlines product compatibility. CLICK HERE to view the matrix.

Shopping Cart
How do I delete an item?

• Select the trash can icon beside the item. Only this item will be deleted.

• Select 'RECALCULATE' at the bottom of the shopping cart and the updated price should appear. If it does not change, select the refresh button on your browser menu.

• Once you have accessed your shopping cart, select 'Save Cart' This shopping cart will be saved for 72 hours before being removed. To save a shopping list indefinitely, select 'Save to List'.

• 72 Hours. A saved list will save indefinitely.

• Login and Select 'Cart' at the top right tool bar. On the top left of the cart bin, you will see 'my shopping lists' Select the list you would like to re-order.

• Login and Select 'Cart' at the top right tool bar. On the top left of the cart bin, you will see 'my carts' Select the cart you would like to use.

Billing
I think that my company may be a National or Government Account or associated to a National Account as an affiliate?

• National Accounts, Government Accounts or an affiliate of these accounts has its privileges at Neopost! The main procurement officer, whether its your locations office manager or a corporate purchasing department it would be the best place to get your National Account Number, if you have one. Additionally you can call 1-800-Neopost to inquire about your company profile or account status. You may need special permission to place an order if your company is a National or Government Account.

• Tax exemptions must be faxed to Order Entry at 510-489-4367, referencing your NeoShop Order Number on the cover sheet where we can have the customer set up as tax exempt prior to booking the order.
  Your first order will not show your tax breaks until you receive your first invoice. The invoice will reflect your account pricing. All subsequent purchasing will automatically show preferential pricing at the time of ordering.

• Your first order will not show National Account or GSA pricing until you receive your first invoice. The invoice will reflect your account pricing. All subsequent purchasing will automatically show preferential pricing at the time of ordering by simply utilizing your master account billing number

• At checkout you can select either invoice (invoice to be sent to you when the order ships) or you can select credit card, which will be debited when the order ships.

Shipping
Can I request how I want my order shipped?

• Yes, during checkout you will see the standard shipping method, which can be changed. Special Note.the standard shipping method may be dependent on product size, location and carrier regulations, therefore the requested method may not be available.

• CLICK HERE to to see a breakdown of USPS Mail Class Prices.

Orders
How will I receive my order number and confirmation?

• You will receive an email sent to your registered account email.

• Email OrderEntryInquiries@Neopostinc.com with the order number, changes requested and reasons for change. Your order will be reviewed and adjusted accordingly. You will receive confirmation of the change via email.

• Due to regulations, if you ordered equipment with your supplies order, you will receive a separate invoice for the equipment. Both invoices must be paid in full.

• If you feel that you receive your order in error or the goods were damaged, please include the following information to expedite the return process:
  · Include a copy of your original packing slip with all returned items
  · Include all account #'s, Order #'s, and Product/Qty.
  · Returned ship to information:
  Neopost Inc.
  4650 Hickory Hill Road
  Memphis, TN 38141
  
  Credit will NOT be applied on supplies returned after 90 days from the original shipment date.